In-home support is help with everyday life delivered where a person lives — personal care and hygiene, meals, household tasks, medication support, getting to appointments, and building skills for greater independence. It is usually funded from the Core Supports budget and can range from a few hours a week to around-the-clock support.
At a glance
- Personal care and hygiene, meals, household tasks and laundry
- Medication support, getting to appointments, and skill-building for independence
- Up to 24-hour support, including sleepover and active night shifts
- Every shift backed by the 24/7 on-call team
- You approve every support worker on your team, and we only roster from your approved team
- Your support workers are guided and trained by both our registered nurses and our psychologists
- If you have complex care or mental health needs, a registered nurse or psychologist comes to your free meet and greet
- Registered Nurse oversight where health needs are complex
- Usually funded from Core Supports, most often Assistance with Daily Life
Watch · 49 seconds
Support at home, from people you know
A short animation: what in-home support covers, our accessible vans, your approved team, a nurse or psychologist at your meet and greet if you need one, clinical guidance and 24/7 on-call.
Request a call backRead the transcript
Support at home, from people you know.
Help with personal care, meals, household tasks and getting to appointments, up to 24 hours a day.
With access to our 13 wheelchair-accessible vans.
You approve every support worker, and we only ever roster from your approved team.
If you have complex care needs, a registered nurse comes to your free meet and greet. If you have complex mental health needs, a psychologist comes along.
Your support team receives clinical guidance and training from both our registered nurses and our psychologists, so your physical and mental health benefit from great support that is backed by evidence.
And our 24/7 on-call team means you never miss your support.
Care Alliance. Call 1300 206 309.
Support that fits your routine
Our skilled support workers work alongside participants to support daily routines, personal preferences and the development of skills for greater independence. In-home support may include:
- Assistance with activities of daily living
- Personal care and hygiene
- Household tasks
- Overnight support and supervision
- Skill-building for independence
Your approved team
Every Care Alliance client has an approved team: the support workers you have said yes to. You are in control of who is on it, and we only ever roster from your approved team. That way you know the people who are turning up, and they are trained in how best to support you.
How a support worker joins your team:
Watch · 38 seconds
Your team. Your choice.
Read the transcript
Your team. Your choice.
When someone new could join your support team, our Rosters and Teams department calls you first to talk it through.
If you're happy to meet them, they start with a shadow shift, working alongside someone you already know. We pay for it, not you.
Then you decide. We call you, or your representative, and ask: yes, no, or more training first?
There is never any pressure to have anyone on your team who isn't the right fit for you.
And we only ever roster from the team you've approved. That's why we call it your approved team.
Care Alliance. Call 1300 206 309.
- First, a call. Our Rosters & Teams department calls you, or your representative, to discuss potential new team members.
- If you approve, a shadow shift comes next. When we are building your team, every new support worker does a shadow shift, and we pay for it. It is at our expense.
- Then you decide. After the shadow shift, our Rosters & Teams department calls you, or your representative, and asks whether you want that worker on your team. The answer can be yes or no, or we can provide more training first. There is never any pressure to have anyone on your team who isn't the right fit for you.
- Only your approved team is rostered. From then on, our rostering team only rosters support workers from your approved team: the team you chose. You only ever have the team you have approved.
Guided by our nurses and our psychologists
Your support team receives clinical guidance and training from both our registered nurses and our psychologists, so your physical and mental health benefit from great support that is backed by evidence.
Watch · 41 seconds
Body and mind, both looked after
Read the transcript
Body and mind, both looked after.
Your support team receives clinical guidance and training from both our registered nurses and our psychologists, so your physical and mental health benefit from great support that is backed by evidence.
If you have complex care needs, a registered nurse comes to your free meet and greet. If you have complex mental health needs, a psychologist comes along.
Our nurses train your team in your health and care needs.
Our psychologists guide them in supporting your wellbeing.
So the people beside you every day know what to do, and why.
Care Alliance. Call 1300 206 309.
- From our registered nurses. Clinical guidance and training for your support workers on your physical health.
- From our psychologists. Clinical guidance and training for your support workers on your mental health.
A nurse or psychologist at your meet and greet
If you have complex care needs, one of our registered nurses comes to your free meet and greet, to plan your clinical care, your nursing oversight and any extra training your support workers will need. If you have complex mental health needs, one of our psychologists comes along. So the right clinical planning starts at your very first meeting.
- Complex care needs. A registered nurse joins your meet and greet to plan your clinical care, your nursing oversight and any extra RN training for your support workers.
- Complex mental health needs. A psychologist joins your meet and greet, so your mental health needs are understood from the start.
Clinical oversight for complex needs
For participants requiring more complex care, Care Alliance is approved to deliver High Intensity Daily Personal Activities, with support delivered under the guidance and oversight of Registered Nurses.
As a registered Module 2a provider we can also implement regulated restrictive practices where required, in accordance with approved Behaviour Support Plans and NDIS Commission requirements. Our 24/7 on-call team backs every shift — for participants and staff alike.
Auslan-trained workers available
For participants who are Deaf or hard of hearing, we can roster support workers trained in Auslan, including tactile Auslan for people who are deafblind. It means the person supporting you at home can talk with you directly, without an interpreter or a family member relaying.
Tell our intake team when you first call and we will build the roster around it. See our Auslan-trained support workers under Services for who is available and where.
Common questions
What can an in-home support worker help with?
Everyday things that make living at home work: personal care and hygiene, getting up and ready for the day, meals, household tasks and laundry, medication support, getting to appointments, and building the skills to do more independently over time. Supports are built around your routine rather than a fixed template, and the same workers wherever possible so you are not re-explaining yourself.
Do I get a say in who supports me?
Yes, you decide. Every client has an approved team. Our Rosters & Teams department first calls you or your representative to discuss potential new team members. If you approve, the support worker does a shadow shift, at our expense. Rosters & Teams then calls again to ask whether you want that worker on your team. The answer can be yes or no, or we can provide more training first, and there is never any pressure to have anyone on your team who isn't the right fit for you. We only ever roster from your approved team, so you know who is turning up and they are trained in how best to support you.
Who guides and trains my support workers?
Both our registered nurses and our psychologists. Your support team receives clinical guidance and training from both, so your physical and mental health benefit from great support that is backed by evidence. Care Alliance is owned and operated by psychologists and has its own in-house team of registered nurses.
Will a nurse or psychologist come to my meet and greet?
If you need them, yes. If you have complex care needs, one of our registered nurses comes to your free meet and greet, to plan your clinical care, your nursing oversight and any extra training your support workers will need. If you have complex mental health needs, one of our psychologists comes along. The meet and greet is free and there is no obligation.
How is in-home support funded in an NDIS plan?
In-home support usually comes from the Core Supports budget, most often the 'Assistance with Daily Life' category. Core funding is generally flexible, so hours can shift as your needs change. If you are unsure what your plan covers, our intake team will go through it with you before anything starts.
Can I get support overnight or around the clock?
Yes — we deliver up to 24-hour in-home support, including overnight arrangements such as sleepover or active night shifts. Every shift is backed by our 24/7 on-call team, so participants, families and staff can reach someone at any hour. The on-call team is not an emergency service; in an emergency call Triple Zero (000).
What is the difference between in-home support and SIL?
In-home support is hours of help delivered in the place you already live, funded from your Core budget. Supported Independent Living (SIL) is a funded roster of support built around higher, ongoing daily needs, usually including overnight support and often in a shared home. If you need a few hours a week, in-home support is normally the fit; if you need significant help throughout the day and night, SIL may be. Our guide to SIL explains how it is assessed and funded.
Who oversees support workers if I have complex health needs?
Registered Nurses. Care Alliance is approved to deliver High Intensity Daily Personal Activities, and every high intensity support is delivered under Registered Nurse guidance and oversight. As a Module 2a registered provider we can also implement regulated restrictive practices where required, in line with an approved Behaviour Support Plan and NDIS Commission requirements.
