In-home support is help with everyday life delivered where a person lives — personal care and hygiene, meals, household tasks, medication support, getting to appointments, and building skills for greater independence. It is usually funded from the Core Supports budget and can range from a few hours a week to around-the-clock support.
Support that fits your routine
Our skilled support workers work alongside participants to support daily routines, personal preferences and the development of skills for greater independence. In-home support may include:
- Assistance with activities of daily living
- Personal care and hygiene
- Household tasks
- Overnight support and supervision
- Skill-building for independence
Clinical oversight for complex needs
For participants requiring more complex care, Care Alliance is approved to deliver High Intensity Daily Personal Activities, with support delivered under the guidance and oversight of Registered Nurses.
As a registered Module 2a provider we can also implement regulated restrictive practices where required, in accordance with approved Behaviour Support Plans and NDIS Commission requirements. Our 24/7 on-call team backs every shift — for participants and staff alike.
Auslan-trained workers available
For participants who are Deaf or hard of hearing, we can roster support workers trained in Auslan, including tactile Auslan for people who are deafblind. It means the person supporting you at home can talk with you directly, without an interpreter or a family member relaying.
Tell our intake team when you first call and we will build the roster around it. See our Auslan-trained support workers under Services for who is available and where.
Common questions
What can an in-home support worker help with?
Everyday things that make living at home work: personal care and hygiene, getting up and ready for the day, meals, household tasks and laundry, medication support, getting to appointments, and building the skills to do more independently over time. Supports are built around your routine rather than a fixed template, and the same workers wherever possible so you are not re-explaining yourself.
How is in-home support funded in an NDIS plan?
In-home support usually comes from the Core Supports budget, most often the 'Assistance with Daily Life' category. Core funding is generally flexible, so hours can shift as your needs change. If you are unsure what your plan covers, our intake team will go through it with you before anything starts.
Can I get support overnight or around the clock?
Yes — we deliver up to 24-hour in-home support, including overnight arrangements such as sleepover or active night shifts. Every shift is backed by our 24/7 on-call team, so participants, families and staff can reach someone at any hour. The on-call team is not an emergency service; in an emergency call Triple Zero (000).
What is the difference between in-home support and SIL?
In-home support is hours of help delivered in the place you already live, funded from your Core budget. Supported Independent Living (SIL) is a funded roster of support built around higher, ongoing daily needs, usually including overnight support and often in a shared home. If you need a few hours a week, in-home support is normally the fit; if you need significant help throughout the day and night, SIL may be. Our guide to SIL explains how it is assessed and funded.
Who oversees support workers if I have complex health needs?
Registered Nurses. Care Alliance is approved to deliver High Intensity Daily Personal Activities, and every high intensity support is delivered under Registered Nurse guidance and oversight. As a Module 2a registered provider we can also implement regulated restrictive practices where required, in line with an approved Behaviour Support Plan and NDIS Commission requirements.
