Wheelchair accessible transport is travel in a vehicle modified with a ramp or hoist and restraints so a person can travel safely seated in their own wheelchair. For NDIS participants it makes community access, appointments and everyday outings possible without transferring in and out of a standard car seat.
Where we can take you
Our fleet operates across Newcastle, Lake Macquarie and Maitland, supporting participants to attend appointments, access community activities, travel to work or education, and maintain important daily routines.
- Medical and allied health appointments
- Community and recreational activities
- Work and education
- Shopping and everyday errands
Safe, purpose-equipped vehicles
Each vehicle is equipped for safe and accessible transport — ramps or lifts, secure wheelchair anchoring systems, spacious interiors and appropriate safety equipment. Transport is provided by experienced support staff who understand each participant's needs and deliver support in a safe, respectful, person-centred manner.
Our aim is to reduce barriers and support participants to move through their community with greater choice, control, confidence and independence.
What a typical booking looks like
Tell us where you need to be and when you need to be there, and we work backwards from that. The vehicle is booked with the right access for your chair, and the driver is briefed on the loading arrangement before they arrive rather than working it out in your driveway. If the trip is regular — a weekly program, a standing appointment — it is worth setting it up as a recurring booking so the same driver comes each time.
Regular trips are usually more reliable and easier to staff than one-offs, so if you have a fixed commitment it is worth telling us early. For appointments where timing matters, such as dialysis or specialist clinics, tell the intake team when you book so the run can be planned with the right buffer.
Common questions
Is wheelchair-accessible transport covered by my NDIS plan?
Usually yes, though it depends how your plan is written. Transport is most often funded through core supports, and some participants also have a specific transport allocation. Our intake team will check what your plan covers before anything starts, so there are no surprises.
Can I stay in my wheelchair for the trip?
Yes. Every vehicle has a ramp or lift and a secure wheelchair anchoring system, so you travel in your own chair rather than transferring into a seat. If a transfer suits you better, our support staff are trained in safe manual handling.
What can you drive me to?
Medical and allied health appointments, work or education, community and social activities, shopping, and the ordinary routines that matter week to week. It is not limited to appointments - getting to the things you want to do is the point.
Which areas do you cover for transport?
Our fleet operates across Newcastle, Lake Macquarie and Maitland. If you are elsewhere in the Hunter or on the Central Coast, ask us - what we can do depends on the trip and the day, and we would rather tell you straight than over-promise.
Does a support worker come with me, or is it just a driver?
Transport is provided by experienced support staff, not a taxi service. The same person who drives can support you at the appointment or activity if that is what your plan is funding, which usually works out simpler than booking two separate things.