Guides & resources
The NDIS, explained simply
Plain-English answers to the questions participants, families and support coordinators ask us every week — written by the clinicians who do this work across Newcastle, the Hunter and Central Coast.
Home & living
What is Supported Independent Living (SIL)?
SIL is NDIS funding for help with daily tasks where you live — often with 24/7 support in a shared home. Here's what it covers, what it doesn't, and how to access it.
Read the guideSIL vs ILO vs STA: NDIS home & living supports compared
SIL, ILO, STA, MTA, SDA — the NDIS home-and-living alphabet, decoded. What each support funds, who it suits, and how they combine in a plan.
Read the guideNDIS respite & Short Term Accommodation (STA) explained
Respite gives participants a supported change of scene and gives family carers a real break. Here's how STA funding works and how to use it well.
Read the guideTherapy & clinical supports
NDIS psychology explained: what it covers and how to access it
Psychology under the NDIS is different from a Medicare mental health plan. Here's what NDIS-funded psychology covers, who it helps and how to access it.
Read the guideWhat is positive behaviour support? A plain-English guide
PBS starts from a simple idea: behaviour is communication. Here's what behaviour support practitioners do, what a behaviour support plan contains, and what good looks like.
Read the guideWhat is a functional capacity assessment (FCA)?
The FCA is the report that does the heavy lifting in NDIS decisions — SIL, home mods, plan reassessments. Here's what it measures, who writes it and how to prepare.
Read the guideWhat does an NDIS occupational therapist do?
OTs are the NDIS's problem-solvers for daily life — skills, equipment, home modifications and the assessments big decisions rely on. Here's what they actually do.
Read the guideCan't find what you're looking for? Our intake team answers NDIS questions every day — call 1300 206 309 or get in touch, no strings attached.
Questions your plan can't answer?
Call, email or send an online referral — our team will talk you through your options with no obligation.