Our services
NDIS services in Newcastle and the Hunter
Care Alliance is a registered NDIS provider delivering allied health, nursing, daily living and accommodation supports across Newcastle, Lake Macquarie, Maitland, Cessnock, Port Stephens and the Central Coast.
Most people arrive here asking a simple question: who can actually provide the supports in my plan, near me, and can I trust them? Care Alliance Allied Health & Supports is a registered NDIS provider (registration number 4050102760) based at Charlestown, delivering 18 services across six Hunter and Central Coast regions.
What makes the difference for most participants is not the length of that list — it is that the people on it work together. Our allied health clinicians, registered nurses and support workers sit inside one organisation, so a behaviour support plan is written by someone who can talk to the support workers implementing it, and a nurse can flag a change to the psychologist without either of them waiting on you to pass the message along. Where supports are siloed across three providers, that coordination becomes your job.
Every practitioner is local. Nobody is delivering your supports by video from another state, and our 24/7 on-call team means there is a real person to reach outside business hours — though it is not an emergency service, and in an emergency you should always call Triple Zero.
We would rather tell you early if we are not the right fit than take a referral we cannot serve well. If you want to compare us properly against anyone else, our guide to choosing an NDIS provider lists the questions worth asking, and our current availability is published rather than hidden behind an enquiry.
Allied health
Psychology
AHPRA-registered psychologists delivering evidence-based therapy in-home or at our Charlestown clinic.
Positive Behaviour Support
NDIS-approved practitioners developing Positive Behaviour Support Plans, including Module 2a regulated restrictive practices.
Registered Nurses
AHPRA-registered nurses delivering complex clinical care in the home — 24/7 RN oversight of every support.
Physiotherapy
Mobility, strength and falls-prevention support delivered as part of a coordinated allied health team.
Occupational Therapy
Occupational therapists helping participants build independence in daily living, at home and in the community.
Dietitians
Clinical dietitians using food as medicine, with a focus on intellectual disability, neurological conditions and mental health.
Equine Assisted Psychology
Psychologist-facilitated therapy with our horses Friday Sunshine and Zen Ed on a peaceful Hunter Valley farm.
Nursing & complex care
Registered Nurses
AHPRA-registered nurses delivering complex clinical care in the home — 24/7 RN oversight of every support.
High Intensity Support
NDIS-approved HIDPA provider: complex care delivered by nurse-led, clinically trained teams.
Hospital Discharge & Transition
Nurse-led discharge planning from hospital through to settled, clinically informed support at home.
24-Hour On-Call & Care
A dedicated on-call team available around the clock for participants, families and staff.
Daily living & community
In-Home Support
Up to 24-hour in-home support built around consistency, familiarity and person-centred practice.
Auslan-Trained Support Workers
Support workers who sign, so Deaf and hard-of-hearing participants can communicate directly with the person supporting them.
Community Access
Social and community participation, backed by a fleet of thirteen wheelchair-accessible vehicles.
Wheelchair Accessible Transport
A fleet of accessible vans with ramps, lifts and secure anchoring — appointments, work, community and more.
Accommodation & respite
Supported Independent Living (SIL)
24/7 support in a shared home — personal care, skill development and community access with stable, well-trained teams.
Individualised Living Options (ILO)
Flexible living support designed around your goals — live alone with drop-in support, with a host, or with family.
Short Term Accommodation (STA)
Short stays of up to 14 days with 24/7 support — new environments, new skills, and a break for carers.
Respite
Flexible, person-centred respite that gives participants new experiences and carers a planned break.
Common questions about choosing an NDIS provider
Is Care Alliance a registered NDIS provider in Newcastle?
Yes. Care Alliance Allied Health & Supports is a registered NDIS provider, registration number 4050102760, with its clinic at Cnr Frederick & Pearson St, Charlestown. Registration matters because agency-managed participants can only use registered providers, and because registered providers are audited against the NDIS Practice Standards. You can check any provider's registration on the NDIS Quality and Safeguards Commission's public register.
What NDIS services does Care Alliance provide?
Allied health — psychology, positive behaviour support, occupational therapy, physiotherapy, dietetics and equine assisted psychology. Nursing and complex care — registered nursing, high intensity supports, hospital discharge and transition, and a 24/7 on-call team. Daily living and community supports — in-home support, community access, wheelchair accessible transport and Auslan-trained support workers. Accommodation — Supported Independent Living (SIL), Individualised Living Options (ILO), Short Term Accommodation (STA) and respite.
Which areas around Newcastle do you cover?
Newcastle, Lake Macquarie, Maitland, Cessnock, Port Stephens, Central Coast. Supports are delivered from our Charlestown clinic, in participants' own homes, in schools and workplaces, and out in the community. Each area page on this site lists the suburbs we most commonly travel to — and if yours is not listed, it is worth asking rather than assuming.
Do I need to use one provider for every support?
No, and plenty of people don't. You can mix providers however you like. The reason we offer allied health, nursing and support work under one organisation is that it removes the coordination burden from you — the psychologist, the support workers and the nurse share the same notes and the same understanding of your goals, instead of you relaying information between three companies.
What funding does Care Alliance accept?
NDIS funding however your plan is managed — agency-managed, plan-managed or self-managed — as well as iCare, DCJ, Medicare where applicable and privately funded arrangements. Our intake team will confirm the right pathway before anything starts, including telling you if we are not the right fit.
How do I start with a new NDIS provider?
Three ways: the online referral form on this site, which goes straight to our intake team; phone 1300 206 309; or email info@carealliance.com.au. You can refer yourself, or a family member, carer or support coordinator can refer with your consent. For support work we offer a free, no-obligation meet-and-greet first, so you can meet the people who would actually be working with you before deciding.
Ready to get started?
Online referrals can be made in minutes. Otherwise, call or email us and we'll organise a free meet and greet.